Innovation Design

Creating a culture of innovation in the enterprise is not an easy task. Many companies have tried but either a lack of resources or pressure to continue developing existing products get in the way and these attempts die before they take hold. Read more

Project Max

How Infor Hook & Loop created Project MAX a consumer grade experience to deliver support to field sales reps and inadvertently created a key element of Infor’s mobile strategy.Read more


Customer experience is a discipline that looks at customer needs and wants, spoken and unspoken, and it creates positive experiences for interactions at every touch point.Learn More



Giovanni is the kind of manager, Strategic designer, researcher, and information architect who thrives in complex situations and is motivated by hard problems. He was an amazing early addition to our team and immediately became an invaluable partner, working collaboratively with stakeholders from all sides of the business, from product management to users, internal c-suite to customer executives.
Nick Ditmore, Senior Director UX, Infor Hook & Loop
Giovanni is a talented service design strategist and is exceptional when it comes to removing unnecessary complexity and making sure that what is delivered matches clients expectations. Giovanni adapted design methodology into the SCRUM practice and provided leadership and guidance in the projects we were involved.
Jeff Florentino, Director Web Strategy, IBM
I have worked with Giovanni on several projects and it has always been a delightful experience. He understands innately the business of user experience and he views projects holistically so, when working with him, everything seems to flow and make sense. He is also fun and a very supportive partner.
Jeanine Guido, Executive Director Strategic Design at JP Morgan
Giovanni was a key user experience architect and engineer for Answerthink Consulting, resulting in multi-million dollars worth of development efforts. He is an expert in this field.
Dave Hartman, Director Global Services Partners
Giovanni is an exceptionally experienced and gifted Strategist, Service Design Expert, and Information Architect. He can take any project on, and has strong skills as a leader and manager.
Chris Gierlich, Director of User Experience at DDB