Who i am
![Giovanni Fortezza](http://fortezza.com/wp-content/uploads/2017/08/FromVideo-950x442.png)
I am a seasoned startegic consultant. I started my career in the Advanced Research Lab at Microsoft, working on a special project that required careful research. I was part of a very small team that was tasked with creating a 3D virtual environment and support community for cancer patients. The experiences have gotten much more complex since and I have spent years refining my skills while working on projects for some of the largest companies worldwide. I am now a UX consultant brought in as an expert to lead and jumpstart Human Experience in early Sprints in an agile environment.
Highlights
My work habits
I am there with my Service design team at the beginning of the conversation with the client. I lead creative sprints or design thinking sessions to define the problem and to facilitate any type of ideas that are being generated, map them in a format that allows everyone to see them. I enjoy listening to ideas and pushing them to the point that they either break or become something more. I am highly collaboratively and will work towards a resolution if it benefits the client. First and foremost I make sure that the customer is never forgotten. I never stop working on solutions.
My ideal team composition
My Work Process
Off Topic Favorite Things to Do
Recent projects
![](http://fortezza.com/wp-content/uploads/2017/08/PMAX-1-220x161.png)
Project MAX
Design, Innovation Service Design, Mobile, User Experience
Project MAX
Design, Innovation Service Design, Mobile, User Experience
How Infor Hook & Loop created Project MAX a consumer grade experience to deliver support to field sales reps and inadvertently created a key element of Infor's mobile strategy.XM Expense Management
Design, Innovation Service Design, Mobile, User Experience
Identifying the opportunity
When active in the field, expense management is not always top of […]
IBM – THINK Leaders
Usability, User Experience, Web
THINK Leaders is a program that includes a web product, a mobile product, and […]
IBM – THINK Marketing and THINK Finance
Usability, User Experience
THINK is a new model for engaging select high value business and organization leaders […]
UPS – The new Logistics
Design, Web
The new logistics is a program designed by UPS that targets C level executives […]
Mount Gay Rum – Sailing Spoken Here
Design, User Experience
Sailing Spoken Here (a Mount Gay Rum campaign) – 2011
“The goal is for the microsite […]
Time Warner Cable
Usability, User Experience, Web
The Time Warner Cable shopping process or Buy-Flow added a nationwide purchase process to […]