giovanni fortezza : experience design

Who i am

Giovanni FortezzaStrategy and Service design Professional

I am a seasoned startegic consultant. I started my career in the Advanced Research Lab at Microsoft, working on a special project that required careful research. I was part of a very small team that was tasked with creating a 3D virtual environment and support community for cancer patients. The experiences have gotten much more complex since and I have spent years refining my skills while working on projects for some of the largest companies worldwide. I am now a UX consultant brought in as an expert to lead and jumpstart Human Experience in early Sprints in an agile environment.

Highlights

My work habits

I am there with my Service design team at the beginning of the conversation with the client. I lead creative sprints or design thinking sessions to define the problem and to facilitate any type of ideas that are being generated, map them in a format that allows everyone to see them. I enjoy listening to ideas and pushing them to the point that they either break or become something more. I am highly collaboratively and will work towards a resolution if it benefits the client. First and foremost I make sure that the customer is never forgotten. I never stop working on solutions.